Crazy Horse Saloon & Restaurant
is Ranked #2 of 2 Restaurants in Barrie.
The Latest Review: ★
Sent on the 24th of June, 2013
A group of us went in on Saturday and ordered food and drinks. When the drinks came, some of them were missing and some of them were the wrong drinks. When that got sorted out, our waitress didn't come to check on us for about 40 minutes so we had to go to the bar to get our own drinks after that. After an hour, and still not getting our food, we asked her about it. She said they were really busy and that everyone was waiting for food. It would have been nice for her to come and tell us that and check on us instead of us having to track her down. And when she was explaining it, she made it seem like it was our fault for being a large party. After another half hour and still not receiving our food, and seeing a couple tables who got there after us eating, we were ready to leave. We asked her again and she said it would be another 10 minutes. At that point, we asked to speak to the manager whom we expressed our displeasure to. She said the same thing as the waitress but with an even ruder tone. She offered us 15% for our inconvenience but then rolled her eyes at us as she walked away. We finally got our food, well some of us did, the others had to wait another 10 minutes. The food was good but after waiting for almost two hours for food, anything would have tasted good. When we got our bills,we noticed that we didn't get the 15% we were promised. When we asked our waitress, she said she couldn't give us the discount because we had separate bills which she didn't tell us before hand. Plus she knew we were getting separate bills when the manager offered us the 15%. When we asked to speak to the manager again, she said, sure if you want to wait another hour. If you don't have the capabilities of serving us, don't seat us. This was a resort restaurant so you should be used to big parties. I understand that things happen, and I think us waiting for 2 hours showed that we weren't being unreasonable. What upsets us the most, was the customer service, or lack of, and the rudeness that our server and manager showed us. This was the worst dining experience any of us ever had and we would never ever go back. It was a horrible way to end a perfectly beautiful day.
Rank #2 of 2
Ranking of nearby Restaurants
|1||Silks Dining Room At Horseshoe, 1101 Horseshoe Valley Road||4.00|
|2||Crazy Horse Saloon & Restaurant, 1101 Horseshoe Valley Rd. W||1.00|